I spent this past weekend at the University of Waterloo lecturing for a practice management course. There were many questions about staffing. Below is content, taken from the lecture, to consider. Staff management is one of the more difficult areas of being the CEO of an optometry practice.
Morale Symptoms
Office Process Symptoms
- Staff falling behind in their everyday tasks like billing, recall, insurance verification
- Accounts receivable are increasing
- The doctor is doing any task that someone else with less training is able to do
- Hard to get coverage for staff vacations
