by Chad Fleming | May 20, 2015 | Manage with Excellence, Management, Practice Growth, Staff Management, Time Management, Uncategorized
One of my favorite podcasts is ManagerTools. I enjoy hearing the two experts’ ideas about effectively leading and managing employees in a small business. After years of listening, I recall most strongly their assertion that managing is not for everyone. I feel...
by Chad Fleming | May 13, 2015 | Buy/Sell, Career Options, Day in the Life, Manage with Excellence, Management, Uncategorized
The ease of selling a product is inversely proportional to the cost of the product. If a patient at your practice wants to buy a bottle of ophthalmic lens cleaner, no one is concerned whether the individual can pay for the $5 bottle. However, if a patient is buying...
by Chad Fleming | May 6, 2015 | Manage with Excellence, Management, Staff Management, Uncategorized
Have you ever given all your staff members bonuses, and then wondered why it seemed to make no impact on their loyalty or productivity? Did only a few even thank you for their bonus? Contrary to popular belief, the number one reason good staff members leave a practice...
by Chad Fleming | Apr 29, 2015 | Day in the Life, Manage with Excellence, Management, Staff Management, Time Management, Uncategorized
I think the most difficult aspect of being the CEO of my company is staffing. Like all optometry graduates, I was highly trained for the clinical work, and I enjoy it. I’ve also found the business development and growth to be fun, like a calculated game of chess...
by Chad Fleming | Apr 22, 2015 | Day in the Life, Manage with Excellence, Management, Practice Growth, Staff Management, Time Management
The newest trend for optometrists is having a scribe assist in the exam room. In other areas of healthcare, physicians have been using exam room assistants for decades. Using scribes, however, is relatively new for the optometric profession as a whole. Scribes can...