by Chad Fleming | Jun 29, 2016 | Day in the Life, Manage with Excellence, Management, Practice Growth, Time Management, Uncategorized
“I just want to see patients and not worry about what vision coverage or medical insurance they have.” Many doctors have expressed this desire to focus on their patients and not be concerned about the financial side of things. However, if those same doctors would also...
by Chad Fleming | Jun 8, 2016 | Day in the Life, Manage with Excellence, Management, Practice Growth, Pursue Growth, Time Management, Uncategorized
The buzz acronym these days is UPP. With the Unilateral Pricing Policy, businesses must charge a minimum price for a product. This UPP was introduced for the newest and most innovative brands of contact lens, so eye care professionals could take the time to educate,...
by Chad Fleming | Jun 1, 2016 | Day in the Life, Manage with Excellence, Management, Staff Management, Uncategorized
I’ve attended numerous meetings about managing an optometry office’s online presence. The big question is always, “What should I do with a negative review?” A negative review is exactly what it is–negative. What’s nice about...
by Chad Fleming | May 25, 2016 | Career Options, Day in the Life, Manage with Excellence, Management, Staff Management, Time Management, Uncategorized
Understood rules of engagement among competing optometry practices lay the groundwork for professionalism and ethical business practices. For our purposes, I define competitors as any company within a 50-mile radius that practices optometry, opticianary, or...
by Chad Fleming | May 11, 2016 | Day in the Life, Manage with Excellence, Management, Practice Growth, Pursue Growth, Uncategorized
The last time you purchased an appliance or piece of technology, you were most likely offered a service agreement. So many companies now offer this to consumers it has become an expected part of the sale. If your optical department does not offer a service agreement,...
by Chad Fleming | May 4, 2016 | Day in the Life, Manage with Excellence, Management, Staff Management, Time Management, Uncategorized
Many medical offices I see are not clean. Although some people might relax standards for their homes, most agree that of all places, medical facilities should be clean. Patients form impressions of your office–whether consciously or not–before they ever...